{"diagram":{"elements":{"editorVersion":"V1","comments":[],"plugins":{},"elements":{"pYpXuiJgIG904868":{"parent":"","link":"","shapeStyle":{"alpha":1},"textBlock":[{"position":{"w":"w-20","h":"h","x":10,"y":0},"text":"STEP：06
调查结果审核"}],"anchors":[{"x":"w/2","y":"0"},{"x":"w/2","y":"h"},{"x":"0","y":"h/2"},{"x":"w","y":"h/2"}],"fontStyle":{"bold":true},"title":"流程","dataAttributes":[{"name":"序号","id":"iahcssNhcX401804","category":"default","type":"number","value":""},{"name":"名称","id":"XhLzznwZzX919787","category":"default","type":"string","value":""},{"name":"所有者","id":"UfNTBGykkH487556","category":"default","type":"string","value":""},{"name":"连接","id":"ZYuiJjbVxg208759","category":"default","type":"link","value":""},{"name":"便笺","id":"KXixlFQweI012768","category":"default","type":"string","value":""},{"name":"成本","id":"NxMopegdvR006136","category":"default","type":"number","value":""},{"name":"时间","id":"EpPHXgfDuN237446","category":"default","type":"number","value":""},{"name":"部门","id":"sJhNevNXXZ564737","category":"default","type":"string","value":""},{"name":"输入","id":"oNZXhxWJwG364519","category":"default","type":"string","value":""},{"name":"输出","id":"IgefrAPRkx837244","category":"default","type":"string","value":""},{"name":"风险","id":"mBuirTnJWm944896","category":"default","type":"string","value":""},{"name":"备注","id":"uHizhviQlg993558","category":"default","type":"string","value":""}],"props":{"zindex":40,"w":119.49737548828125,"h":40,"x":1316.689468383789,"y":251,"angle":0},"path":[{"actions":[{"x":"0","action":"move","y":"0"},{"x":"w","action":"line","y":"0"},{"x":"w","action":"line","y":"h"},{"x":"0","action":"line","y":"h"},{"action":"close"}]}],"lineStyle":{"lineColor":"121,133,236"},"children":[],"resizeDir":["tl","tr","br","bl"],"name":"process","fillStyle":{"color":"210,214,249","drawType":"none","type":"solid"},"attribute":{"container":false,"rotatable":true,"visible":true,"collapsable":false,"collapsed":false,"linkable":true,"markerOffset":5},"id":"pYpXuiJgIG904868","category":"flow","locked":false,"group":""},"CjQwnWCNQM355407":{"textBlock":[],"points":[{"x":88,"y":789.75}],"dataAttributes":[],"props":{"zindex":68},"linkerType":"broken","lineStyle":{"lineWidth":1.5},"name":"linker","from":{"x":88,"y":601.5130310058594,"angle":4.71238898038469,"id":"sUhmpatnEJ757074"},"id":"CjQwnWCNQM355407","text":"","to":{"x":260.99737548828125,"y":789.75,"angle":0,"id":"ECDMDlaeel664481"},"locked":false,"group":""},"MOMzbcoKtR007310":{"textBlock":[],"points":[{"x":742.7486877441406,"y":580.875},{"x":742.7486877441406,"y":580.875}],"dataAttributes":[],"props":{"zindex":58},"linkerType":"broken","lineStyle":{"lineWidth":1.5},"name":"linker","from":{"x":835.5,"y":580.875,"angle":0,"id":"hdqGquYZcK553832"},"id":"MOMzbcoKtR007310","text":"","to":{"x":649.9973754882812,"y":580.875,"angle":3.1415926535897936,"id":"kTwsHFDdZV819309"},"locked":false,"group":""},"NxxbIpWjiQ577652":{"textBlock":[{"pos":"in","location":0.13052071729308296,"text":"主责"}],"points":[{"x":708.3743438720703,"y":271},{"x":708.3743438720703,"y":271}],"dataAttributes":[],"props":{"zindex":75},"linkerType":"broken","lineStyle":{"lineWidth":1.5},"name":"linker","from":{"x":575.2486877441406,"y":271,"angle":3.141592653589793,"id":"dTvUCwbzxT320388"},"textPos":{"t":62,"pos":"in","x":610,"y":271},"id":"NxxbIpWjiQ577652","text":"主责","to":{"x":841.5,"y":271,"angle":0,"id":"JLnZuiPLJR644363"},"locked":false,"group":""},"wqXHIZjZhF101421":{"parent":"","link":"","shapeStyle":{"alpha":1},"textBlock":[{"position":{"w":"w","x":0,"h":"h","y":0},"text":"STEP：04操作人员：3类部门主管
工作内容：填事件调查初查表单
派单条件：只保存，无派单权限
"}],"anchors":[{"x":"w/2","y":"0"},{"x":"w/2","y":"h"},{"x":"0","y":"h/2"},{"x":"w","y":"h/2"}],"title":"","fontStyle":{"textAlign":"left","vAlign":"middle"},"dataAttributes":[],"props":{"zindex":37,"w":207.6056099749627,"x":887.2553191489362,"h":65,"y":75.13802337646484,"angle":0},"path":[{"lineStyle":{"lineWidth":0},"fillStyle":{"type":"none"},"actions":[{"x":"0","action":"move","y":"0"},{"x":"w","action":"line","y":"0"},{"x":"w","action":"line","y":"h"},{"x":"0","action":"line","y":"h"},{"action":"close"}]}],"lineStyle":{},"children":[],"resizeDir":["tl","tr","br","bl","l","t","r","b"],"name":"standardText","fillStyle":{},"theme":{},"id":"wqXHIZjZhF101421","attribute":{"container":false,"rotatable":true,"visible":true,"fixedLink":false,"collapsable":false,"collapsed":false,"linkable":true,"markerOffset":5},"category":"standard","locked":false,"group":""},"HekdwAsgjs116777":{"parent":"","link":"","shapeStyle":{"alpha":1},"textBlock":[{"position":{"w":"w","x":0,"h":"h","y":0},"text":"STEP：11操作人员：服务监督员
工作内容：调查报告编写
派单条件：服务监督员（岗位）
"}],"anchors":[{"x":"w/2","y":"0"},{"x":"w/2","y":"h"},{"x":"0","y":"h/2"},{"x":"w","y":"h/2"}],"title":"","fontStyle":{"textAlign":"left","vAlign":"middle"},"dataAttributes":[],"props":{"zindex":59,"w":218.50262451171875,"x":497.7460632324219,"h":65,"y":471.01302337646484,"angle":0},"path":[{"lineStyle":{"lineWidth":0},"fillStyle":{"type":"none"},"actions":[{"x":"0","action":"move","y":"0"},{"x":"w","action":"line","y":"0"},{"x":"w","action":"line","y":"h"},{"x":"0","action":"line","y":"h"},{"action":"close"}]}],"lineStyle":{},"children":[],"resizeDir":["tl","tr","br","bl","l","t","r","b"],"name":"standardText","fillStyle":{},"theme":{},"id":"HekdwAsgjs116777","attribute":{"container":false,"rotatable":true,"visible":true,"fixedLink":false,"collapsable":false,"collapsed":false,"linkable":true,"markerOffset":5},"category":"standard","locked":false,"group":""},"zvVEcFNkqZ514296":{"parent":"","link":"","shapeStyle":{"alpha":1},"textBlock":[{"position":{"w":"w-20","h":"h","x":10,"y":0},"text":"STEP：12成果物输出
"}],"anchors":[{"x":"w/2","y":"0"},{"x":"w/2","y":"h"},{"x":"0","y":"h/2"},{"x":"w","y":"h/2"}],"fontStyle":{"bold":true},"title":"流程","dataAttributes":[{"name":"序号","id":"GFNZWALaLi316232","category":"default","type":"number","value":""},{"name":"名称","id":"mTObpEMigL328580","category":"default","type":"string","value":""},{"name":"所有者","id":"ILyVFdiOyG190038","category":"default","type":"string","value":""},{"name":"连接","id":"pkTOPmECXT146870","category":"default","type":"link","value":""},{"name":"便笺","id":"OLiueTtwaD436265","category":"default","type":"string","value":""},{"name":"成本","id":"kJyBqMDyzv992167","category":"default","type":"number","value":""},{"name":"时间","id":"RuyXWAoyrY207176","category":"default","type":"number","value":""},{"name":"部门","id":"eCzgAMWCvs304305","category":"default","type":"string","value":""},{"name":"输入","id":"ehThkJWFyG858003","category":"default","type":"string","value":""},{"name":"输出","id":"MPkZblZtSA627763","category":"default","type":"string","value":""},{"name":"风险","id":"YvxObbCLtq875405","category":"default","type":"string","value":""},{"name":"备注","id":"aYGQchMhDb155899","category":"default","type":"string","value":""}],"props":{"zindex":60,"w":112,"h":35,"x":285.00262451171875,"y":563.375,"angle":0},"path":[{"actions":[{"x":"0","action":"move","y":"0"},{"x":"w","action":"line","y":"0"},{"x":"w","action":"line","y":"h"},{"x":"0","action":"line","y":"h"},{"action":"close"}]}],"lineStyle":{"lineColor":"153,204,255"},"children":[],"resizeDir":["tl","tr","br","bl"],"name":"process","fillStyle":{"color":"204,229,255","type":"solid"},"attribute":{"container":false,"rotatable":true,"visible":true,"collapsable":false,"collapsed":false,"linkable":true,"markerOffset":5},"id":"zvVEcFNkqZ514296","category":"flow","locked":false,"group":""},"DrSKdtMtMy945726":{"parent":"","link":"","shapeStyle":{"alpha":1},"textBlock":[{"position":{"w":"w-20","h":"h","x":10,"y":0},"text":"STEP:0112398工单线下导入
"}],"anchors":[{"x":"w/2","y":"0"},{"x":"w/2","y":"h"},{"x":"0","y":"h/2"},{"x":"w","y":"h/2"}],"fontStyle":{"bold":true},"title":"流程","dataAttributes":[{"name":"序号","id":"cSgyNyKFUO109164","category":"default","type":"number","value":""},{"name":"名称","id":"ERIsyvwDfa443371","category":"default","type":"string","value":""},{"name":"所有者","id":"BvJRqoedZX552299","category":"default","type":"string","value":""},{"name":"连接","id":"kYxYZLZcqf343728","category":"default","type":"link","value":""},{"name":"便笺","id":"ePINPZYmlw396871","category":"default","type":"string","value":""},{"name":"成本","id":"ZSMtrXrFFu889946","category":"default","type":"number","value":""},{"name":"时间","id":"GHaUoheBLH556662","category":"default","type":"number","value":""},{"name":"部门","id":"HerfbKWhtb795586","category":"default","type":"string","value":""},{"name":"输入","id":"RTtpjMPMIj365634","category":"default","type":"string","value":""},{"name":"输出","id":"cGPqnBiQSb502770","category":"default","type":"string","value":""},{"name":"风险","id":"bzdmwpLCuc626301","category":"default","type":"string","value":""},{"name":"备注","id":"KGfLtaOCQZ308254","category":"default","type":"string","value":""}],"props":{"zindex":2,"w":143.75390625,"h":42,"x":260.08203125,"y":250,"angle":0},"path":[{"actions":[{"x":"0","action":"move","y":"0"},{"x":"w","action":"line","y":"0"},{"x":"w","action":"line","y":"h"},{"x":"0","action":"line","y":"h"},{"action":"close"}]}],"lineStyle":{"lineColor":"121,133,236"},"children":[],"resizeDir":["tl","tr","br","bl"],"name":"process","fillStyle":{"color":"210,214,249","drawType":"none","type":"solid"},"attribute":{"container":false,"rotatable":true,"visible":true,"collapsable":false,"collapsed":false,"linkable":true,"markerOffset":5},"id":"DrSKdtMtMy945726","category":"flow","locked":false,"group":""},"nDIQVwUmHL533636":{"parent":"","link":"","shapeStyle":{"alpha":1},"textBlock":[{"position":{"w":"w","x":0,"h":"h","y":0},"text":"办结工单统计
操作人员：有菜单权限人员
派单条件：不存在，工单已办结
"}],"anchors":[{"x":"w/2","y":"0"},{"x":"w/2","y":"h"},{"x":"0","y":"h/2"},{"x":"w","y":"h/2"}],"title":"","fontStyle":{"textAlign":"left","vAlign":"middle"},"dataAttributes":[],"props":{"zindex":69,"w":224,"x":407.2486877441406,"h":61.50000762939453,"y":728,"angle":0},"path":[{"lineStyle":{"lineWidth":0},"fillStyle":{"type":"none"},"actions":[{"x":"0","action":"move","y":"0"},{"x":"w","action":"line","y":"0"},{"x":"w","action":"line","y":"h"},{"x":"0","action":"line","y":"h"},{"action":"close"}]}],"lineStyle":{},"children":[],"resizeDir":["tl","tr","br","bl","l","t","r","b"],"name":"standardText","fillStyle":{},"theme":{},"id":"nDIQVwUmHL533636","attribute":{"container":false,"rotatable":true,"visible":true,"fixedLink":false,"collapsable":false,"collapsed":false,"linkable":true,"markerOffset":5},"category":"standard","locked":false,"group":""},"gvxZPYwoLA263974":{"parent":"","link":"","shapeStyle":{"alpha":1},"textBlock":[{"position":{"w":"w","x":0,"h":"h","y":0},"text":"STEP：07操作人员：业务部主任
工作内容：意见审核
派单条件：
不通过：调查结果填报（服务监督员）
通过-主责：客服部门主管（岗位）
通过-协查：服务监督员（岗位）
"}],"anchors":[{"x":"w/2","y":"0"},{"x":"w/2","y":"h"},{"x":"0","y":"h/2"},{"x":"w","y":"h/2"}],"title":"","fontStyle":{"textAlign":"left","vAlign":"middle"},"dataAttributes":[],"props":{"zindex":82,"w":323.66927337646484,"x":1698.287234042553,"h":114,"y":56.513023376464844,"angle":0},"path":[{"lineStyle":{"lineWidth":0},"fillStyle":{"type":"none"},"actions":[{"x":"0","action":"move","y":"0"},{"x":"w","action":"line","y":"0"},{"x":"w","action":"line","y":"h"},{"x":"0","action":"line","y":"h"},{"action":"close"}]}],"lineStyle":{},"children":[],"resizeDir":["tl","tr","br","bl","l","t","r","b"],"name":"standardText","fillStyle":{},"theme":{},"id":"gvxZPYwoLA263974","attribute":{"container":false,"rotatable":true,"visible":true,"fixedLink":false,"collapsable":false,"collapsed":false,"linkable":true,"markerOffset":5},"category":"standard","locked":false,"group":""},"aaYPuwCxaw534695":{"parent":"","link":"","shapeStyle":{"alpha":1},"textBlock":[{"position":{"w":"w","x":0,"h":"h","y":0},"text":"STEP：09操作人员：客服部班组组长/成员
工作内容：填回访表单
派单条件：服务监督员（岗位）
"}],"anchors":[{"x":"w/2","y":"0"},{"x":"w/2","y":"h"},{"x":"0","y":"h/2"},{"x":"w","y":"h/2"}],"title":"","fontStyle":{"textAlign":"left","vAlign":"middle"},"dataAttributes":[],"props":{"zindex":52,"w":218.50262451171875,"x":1029.9973754882812,"h":65,"y":466.01302337646484,"angle":0},"path":[{"lineStyle":{"lineWidth":0},"fillStyle":{"type":"none"},"actions":[{"x":"0","action":"move","y":"0"},{"x":"w","action":"line","y":"0"},{"x":"w","action":"line","y":"h"},{"x":"0","action":"line","y":"h"},{"action":"close"}]}],"lineStyle":{},"children":[],"resizeDir":["tl","tr","br","bl","l","t","r","b"],"name":"standardText","fillStyle":{},"theme":{},"id":"aaYPuwCxaw534695","attribute":{"container":false,"rotatable":true,"visible":true,"fixedLink":false,"collapsable":false,"collapsed":false,"linkable":true,"markerOffset":5},"category":"standard","locked":false,"group":""},"hzhNvXIsAZ599834":{"parent":"","link":"","shapeStyle":{"alpha":1},"textBlock":[{"position":{"w":"w","x":0,"h":"h","y":0},"text":"STEP:01
操作人员：服务监督主管权限限制：有菜单权限即可导入
工作内容：
1. 识别：主责或协查
2. 派单：主责时同时有首联和事件调查，协查时只有事件调查
02首联派单条件：有客服权限部门的主管（岗位），单选
04事件调查派单条件：客服部门、智能团队和总值团队主管（岗位），可多选
05调查结果派单条件：服务监督员（岗位）
"}],"anchors":[{"x":"w/2","y":"0"},{"x":"w/2","y":"h"},{"x":"0","y":"h/2"},{"x":"w","y":"h/2"}],"title":"","fontStyle":{"textAlign":"left","vAlign":"top"},"dataAttributes":[],"props":{"zindex":26,"w":459.7460632324219,"x":38,"h":146.00002337646484,"y":69.38802337646484,"angle":0},"path":[{"lineStyle":{"lineWidth":0},"fillStyle":{"type":"none"},"actions":[{"x":"0","action":"move","y":"0"},{"x":"w","action":"line","y":"0"},{"x":"w","action":"line","y":"h"},{"x":"0","action":"line","y":"h"},{"action":"close"}]}],"lineStyle":{"rounding":1,"lineColor":"153,204,255"},"children":[],"resizeDir":["tl","tr","br","bl","l","t","r","b"],"name":"standardText","fillStyle":{"hachureGap":4,"fillWeight":1,"preserveVertices":true,"color":"204,229,255","roughness":1,"bowing":3,"drawType":"sketch","disableMultiStroke":false,"type":"zigzag"},"theme":{},"id":"hzhNvXIsAZ599834","attribute":{"container":false,"rotatable":true,"visible":true,"fixedLink":false,"collapsable":false,"collapsed":false,"linkable":true,"markerOffset":5},"category":"standard","locked":false,"group":""},"uJUIuvARmt536146":{"parent":"","link":"","shapeStyle":{"alpha":1},"textBlock":[{"position":{"w":"w","x":0,"h":"h","y":0},"text":"STEP：03操作人员：客服部班组组长/成员
工作内容：填首联表单
派单条件：只保存，无派单权限
"}],"anchors":[{"x":"w/2","y":"0"},{"x":"w/2","y":"h"},{"x":"0","y":"h/2"},{"x":"w","y":"h/2"}],"title":"","fontStyle":{"textAlign":"left","vAlign":"middle"},"dataAttributes":[],"props":{"zindex":36,"w":218.50262451171875,"x":664.3803542116856,"h":70.75,"y":72.26302337646484,"angle":0},"path":[{"lineStyle":{"lineWidth":0},"fillStyle":{"type":"none"},"actions":[{"x":"0","action":"move","y":"0"},{"x":"w","action":"line","y":"0"},{"x":"w","action":"line","y":"h"},{"x":"0","action":"line","y":"h"},{"action":"close"}]}],"lineStyle":{},"children":[],"resizeDir":["tl","tr","br","bl","l","t","r","b"],"name":"standardText","fillStyle":{},"theme":{},"id":"uJUIuvARmt536146","attribute":{"container":false,"rotatable":true,"visible":true,"fixedLink":false,"collapsable":false,"collapsed":false,"linkable":true,"markerOffset":5},"category":"standard","locked":false,"group":""},"hdqGquYZcK553832":{"parent":"","link":"","shapeStyle":{"alpha":1},"textBlock":[{"position":{"w":"w-20","h":"h","x":10,"y":0},"text":"STEP：10回访结果填报
"}],"anchors":[{"x":"w/2","y":"0"},{"x":"w/2","y":"h"},{"x":"0","y":"h/2"},{"x":"w","y":"h/2"}],"fontStyle":{"bold":true},"title":"流程","dataAttributes":[{"name":"序号","id":"vDLfWbkByk646786","category":"default","type":"number","value":""},{"name":"名称","id":"kYywsPazum597026","category":"default","type":"string","value":""},{"name":"所有者","id":"CRSTffrYEn262713","category":"default","type":"string","value":""},{"name":"连接","id":"SnaYVkkmpL566573","category":"default","type":"link","value":""},{"name":"便笺","id":"EYQEQyBpnX609516","category":"default","type":"string","value":""},{"name":"成本","id":"kLPPAEYwpO319965","category":"default","type":"number","value":""},{"name":"时间","id":"GKuqcQqpZZ049741","category":"default","type":"number","value":""},{"name":"部门","id":"pSgdlRTFKC643099","category":"default","type":"string","value":""},{"name":"输入","id":"wPzvqyDxGx420058","category":"default","type":"string","value":""},{"name":"输出","id":"UMVoGxGeRp535308","category":"default","type":"string","value":""},{"name":"风险","id":"fSEPqtSTXY522701","category":"default","type":"string","value":""},{"name":"备注","id":"jcVibySpLg900170","category":"default","type":"string","value":""}],"props":{"zindex":55,"w":112,"h":35,"x":835.5,"y":563.375,"angle":0},"path":[{"actions":[{"x":"0","action":"move","y":"0"},{"x":"w","action":"line","y":"0"},{"x":"w","action":"line","y":"h"},{"x":"0","action":"line","y":"h"},{"action":"close"}]}],"lineStyle":{"lineColor":"153,204,255"},"children":[],"resizeDir":["tl","tr","br","bl"],"name":"process","fillStyle":{"color":"204,229,255","type":"solid"},"attribute":{"container":false,"rotatable":true,"visible":true,"collapsable":false,"collapsed":false,"linkable":true,"markerOffset":5},"id":"hdqGquYZcK553832","category":"flow","locked":false,"group":""},"LWqGbJuqaO558212":{"parent":"","link":"","shapeStyle":{"alpha":1},"textBlock":[{"position":{"w":"w-20","h":"h","x":10,"y":0},"text":"STEP：05
调查结果填报"}],"anchors":[{"x":"w/2","y":"0"},{"x":"w/2","y":"h"},{"x":"0","y":"h/2"},{"x":"w","y":"h/2"}],"fontStyle":{"bold":true},"title":"流程","dataAttributes":[{"name":"序号","id":"UiQmELulGS756021","category":"default","type":"number","value":""},{"name":"名称","id":"HUPInYFkwn223297","category":"default","type":"string","value":""},{"name":"所有者","id":"KtYNoVDnsm177640","category":"default","type":"string","value":""},{"name":"连接","id":"BEDwqpORFq774905","category":"default","type":"link","value":""},{"name":"便笺","id":"lEfhXGQtJB364010","category":"default","type":"string","value":""},{"name":"成本","id":"PAaYtWtrWG152469","category":"default","type":"number","value":""},{"name":"时间","id":"DzHidgcYtn646632","category":"default","type":"number","value":""},{"name":"部门","id":"uSesKHClvH469904","category":"default","type":"string","value":""},{"name":"输入","id":"QAhSVEZHLp366553","category":"default","type":"string","value":""},{"name":"输出","id":"BsJtwFALAS480364","category":"default","type":"string","value":""},{"name":"风险","id":"echLXDywmQ969765","category":"default","type":"string","value":""},{"name":"备注","id":"GFrzghfexr944746","category":"default","type":"string","value":""}],"props":{"zindex":32,"w":119.49737548828125,"h":40,"x":1075.2513122558594,"y":251,"angle":0},"path":[{"actions":[{"x":"0","action":"move","y":"0"},{"x":"w","action":"line","y":"0"},{"x":"w","action":"line","y":"h"},{"x":"0","action":"line","y":"h"},{"action":"close"}]}],"lineStyle":{"lineColor":"153,204,255"},"children":[],"resizeDir":["tl","tr","br","bl"],"name":"process","fillStyle":{"color":"204,229,255","type":"solid"},"attribute":{"container":false,"rotatable":true,"visible":true,"collapsable":false,"collapsed":false,"linkable":true,"markerOffset":5},"id":"LWqGbJuqaO558212","category":"flow","locked":false,"group":""},"NKnCpVjKHZ565594":{"parent":"","link":"","shapeStyle":{"alpha":1},"textBlock":[{"position":{"w":"w","x":0,"h":"h","y":0},"text":"选择部门下主管的手机号（岗位）"}],"anchors":[{"x":"w/2","y":"0"},{"x":"w/2","y":"h"},{"x":"0","y":"h/2"},{"x":"w","y":"h/2"}],"title":"","fontStyle":{},"dataAttributes":[],"props":{"zindex":77,"w":209,"x":567.3424377441406,"h":40,"y":368.125,"angle":0},"path":[{"lineStyle":{"lineWidth":0},"fillStyle":{"type":"none"},"actions":[{"x":"0","action":"move","y":"0"},{"x":"w","action":"line","y":"0"},{"x":"w","action":"line","y":"h"},{"x":"0","action":"line","y":"h"},{"action":"close"}]}],"lineStyle":{},"children":[],"resizeDir":["tl","tr","br","bl","l","t","r","b"],"name":"standardText","fillStyle":{},"theme":{},"id":"NKnCpVjKHZ565594","attribute":{"container":false,"rotatable":true,"visible":true,"fixedLink":false,"collapsable":false,"collapsed":false,"linkable":true,"markerOffset":5},"category":"standard","locked":false,"group":""},"vpxMMiWRDN438379":{"parent":"","link":"","shapeStyle":{"alpha":1},"textBlock":[{"position":{"w":"w","x":0,"h":"h","y":0},"text":"STEP:02操作人员：客服部主管
工作内容：派单给部门班组组长/成员
派单条件：本部门下班组人员
"}],"anchors":[{"x":"w/2","y":"0"},{"x":"w/2","y":"h"},{"x":"0","y":"h/2"},{"x":"w","y":"h/2"}],"title":"","fontStyle":{"textAlign":"left","vAlign":"middle"},"dataAttributes":[],"props":{"zindex":35,"w":224,"x":411.89624153299536,"h":65,"y":75.13802337646484,"angle":0},"path":[{"lineStyle":{"lineWidth":0},"fillStyle":{"type":"none"},"actions":[{"x":"0","action":"move","y":"0"},{"x":"w","action":"line","y":"0"},{"x":"w","action":"line","y":"h"},{"x":"0","action":"line","y":"h"},{"action":"close"}]}],"lineStyle":{},"children":[],"resizeDir":["tl","tr","br","bl","l","t","r","b"],"name":"standardText","fillStyle":{},"theme":{},"id":"vpxMMiWRDN438379","attribute":{"container":false,"rotatable":true,"visible":true,"fixedLink":false,"collapsable":false,"collapsed":false,"linkable":true,"markerOffset":5},"category":"standard","locked":false,"group":""},"tXHDbjfcpc414760":{"textBlock":[],"points":[{"x":88,"y":716}],"dataAttributes":[],"props":{"zindex":67},"linkerType":"broken","lineStyle":{"lineWidth":1.5},"name":"linker","from":{"x":88,"y":601.5130310058594,"angle":4.71238898038469,"id":"sUhmpatnEJ757074"},"id":"tXHDbjfcpc414760","text":"","to":{"x":260.99737548828125,"y":716,"angle":0,"id":"xAtGIvWlAG260736"},"locked":false,"group":""},"ECDMDlaeel664481":{"parent":"","link":"","shapeStyle":{"alpha":1},"textBlock":[{"position":{"w":"w-20","h":"h","x":10,"y":0},"text":"统计分析与展示"}],"anchors":[{"x":"w/2","y":"0"},{"x":"w/2","y":"h"},{"x":"0","y":"h/2"},{"x":"w","y":"h/2"}],"fontStyle":{"bold":true},"title":"流程","dataAttributes":[{"name":"序号","id":"lrbgfDiquh229922","category":"default","type":"number","value":""},{"name":"名称","id":"OquYQPcGui586697","category":"default","type":"string","value":""},{"name":"所有者","id":"gPywPjRhtz171877","category":"default","type":"string","value":""},{"name":"连接","id":"moKtSQPKVO895647","category":"default","type":"link","value":""},{"name":"便笺","id":"oOIizPuTbw782495","category":"default","type":"string","value":""},{"name":"成本","id":"hlHJEaipHJ313226","category":"default","type":"number","value":""},{"name":"时间","id":"UUcSmeUJNG600861","category":"default","type":"number","value":""},{"name":"部门","id":"DXydmuMxOz074507","category":"default","type":"string","value":""},{"name":"输入","id":"QMXrXiJrkh051010","category":"default","type":"string","value":""},{"name":"输出","id":"qKMXFXsimn633308","category":"default","type":"string","value":""},{"name":"风险","id":"loFKBUuCIK800214","category":"default","type":"string","value":""},{"name":"备注","id":"PwyxTGEAcQ958255","category":"default","type":"string","value":""}],"props":{"zindex":66,"w":125.0052490234375,"h":40,"x":260.99737548828125,"y":769.75,"angle":0},"path":[{"actions":[{"x":"0","action":"move","y":"0"},{"x":"w","action":"line","y":"0"},{"x":"w","action":"line","y":"h"},{"x":"0","action":"line","y":"h"},{"action":"close"}]}],"lineStyle":{"lineColor":"97,97,97"},"children":[],"resizeDir":["tl","tr","br","bl"],"name":"process","fillStyle":{"color":"231,235,237","drawType":"none","type":"solid"},"attribute":{"container":false,"rotatable":true,"visible":true,"collapsable":false,"collapsed":false,"linkable":true,"markerOffset":5},"id":"ECDMDlaeel664481","category":"flow","locked":false,"group":""},"zAPfZMrcnr106072":{"parent":"","link":"","shapeStyle":{"alpha":1},"textBlock":[{"position":{"w":"w","x":0,"h":"h","y":0},"text":"STEP：10操作人员：服务监督员
工作内容：填回访结果表单
填报说明：不满意或客户主动诉求时附加上传答复书和送达凭证（强制），再填回访结果；满意时直接填回访结果。
派单条件：服务监督员（岗位）
"}],"anchors":[{"x":"w/2","y":"0"},{"x":"w/2","y":"h"},{"x":"0","y":"h/2"},{"x":"w","y":"h/2"}],"title":"","fontStyle":{"textAlign":"left","vAlign":"middle"},"dataAttributes":[],"props":{"zindex":56,"w":232.25131225585938,"x":768.5,"h":114,"y":441.51302337646484,"angle":0},"path":[{"lineStyle":{"lineWidth":0},"fillStyle":{"type":"none"},"actions":[{"x":"0","action":"move","y":"0"},{"x":"w","action":"line","y":"0"},{"x":"w","action":"line","y":"h"},{"x":"0","action":"line","y":"h"},{"action":"close"}]}],"lineStyle":{},"children":[],"resizeDir":["tl","tr","br","bl","l","t","r","b"],"name":"standardText","fillStyle":{},"theme":{},"id":"zAPfZMrcnr106072","attribute":{"container":false,"rotatable":true,"visible":true,"fixedLink":false,"collapsable":false,"collapsed":false,"linkable":true,"markerOffset":5},"category":"standard","locked":false,"group":""},"PNxbVNdYtd208378":{"textBlock":[{"location":0.48182105064647035,"text":"不通过"}],"points":[{"x":1376.4381561279297,"y":337.6666666666667,"fixed":true},{"x":1140.0026245117188,"y":337.6666666666667,"fixed":true}],"dataAttributes":[],"props":{"zindex":43},"linkerType":"broken","lineStyle":{"lineWidth":1.5},"name":"linker","from":{"x":1376.4381561279297,"y":291,"angle":4.71238898038469,"id":"pYpXuiJgIG904868"},"textPos":{"t":30,"x":1368.6256561279297,"y":337.66666666666663},"id":"PNxbVNdYtd208378","text":"不通过","to":{"x":1140.0026245117188,"y":291,"angle":4.71238898038469,"id":"LWqGbJuqaO558212"},"locked":false,"group":""},"SGfrYURbVb642028":{"textBlock":[{"pos":"in","location":0.25824760017158155,"text":"协查"}],"points":[{"x":519.2486877441406,"y":313.96875,"fixed":true},{"x":891.5,"y":313.96875,"fixed":true}],"dataAttributes":[],"props":{"zindex":73},"linkerType":"broken","lineStyle":{"lineWidth":1.5},"name":"linker","from":{"x":519.2486877441406,"y":296.5,"angle":4.71238898038469,"id":"dTvUCwbzxT320388"},"textPos":{"t":25,"pos":"in","x":612.3115158081055,"y":313.96875},"id":"SGfrYURbVb642028","text":"协查","to":{"x":891.5,"y":291,"angle":4.71238898038469,"id":"JLnZuiPLJR644363"},"locked":false,"group":""},"XZUalKAKUA328328":{"parent":"","link":"","shapeStyle":{"alpha":1},"textBlock":[{"position":{"w":"w-20","h":"h","x":10,"y":0},"text":"12398转办系统"}],"anchors":[{"x":"w/2","y":"0"},{"x":"w/2","y":"h"},{"x":"0","y":"h/2"},{"x":"w","y":"h/2"}],"fontStyle":{"size":15,"bold":true},"title":"开始/结束","dataAttributes":[{"name":"序号","id":"CxRmIOGUSG586394","category":"default","type":"number","value":""},{"name":"名称","id":"NujQziAxii934693","category":"default","type":"string","value":""},{"name":"所有者","id":"lrCOAZkrnm852693","category":"default","type":"string","value":""},{"name":"连接","id":"ZXOewjLdfr971701","category":"default","type":"link","value":""},{"name":"便笺","id":"cGcqcyOxAW729634","category":"default","type":"string","value":""},{"name":"成本","id":"bRqbVLddaF540444","category":"default","type":"number","value":""},{"name":"时间","id":"vrCYLQvVfb874331","category":"default","type":"number","value":""},{"name":"部门","id":"mQNfSjlbfp250884","category":"default","type":"string","value":""},{"name":"输入","id":"stzyrFctlW482962","category":"default","type":"string","value":""},{"name":"输出","id":"aurjRlyyHV584809","category":"default","type":"string","value":""},{"name":"风险","id":"baOSAZlONp994561","category":"default","type":"string","value":""},{"name":"备注","id":"grRTZcBfnm214833","category":"default","type":"string","value":""}],"props":{"zindex":1,"w":100,"h":50,"x":38,"y":246,"angle":0},"path":[{"actions":[{"x":"Math.min(w,h)/3","action":"move","y":"0"},{"x":"w-Math.min(w,h)/3","action":"line","y":"0"},{"y1":"0","x":"w-Math.min(w,h)/3","action":"curve","y2":"h","y":"h","x1":"w+Math.min(w,h)/3/3","x2":"w+Math.min(w,h)/3/3"},{"x":"Math.min(w,h)/3","action":"line","y":"h"},{"y1":"h","x":"Math.min(w,h)/3","action":"curve","y2":"0","y":"0","x1":"-Math.min(w,h)/3/3","x2":"-Math.min(w,h)/3/3"},{"action":"close"}]}],"lineStyle":{"lineColor":"255,230,204","lineWidth":3},"children":[],"resizeDir":["tl","tr","br","bl"],"name":"terminator","fillStyle":{"color":"255,255,204","type":"solid"},"attribute":{"container":false,"rotatable":true,"visible":true,"collapsable":false,"collapsed":false,"linkable":true,"markerOffset":5},"id":"XZUalKAKUA328328","category":"flow","locked":false,"group":""},"FYIRUsZJnI938358":{"parent":"","link":"","shapeStyle":{"alpha":1},"textBlock":[{"position":{"w":"w-20","h":"h","x":10,"y":0},"text":"STEP：07
业务部审核"}],"anchors":[{"x":"w/2","y":"0"},{"x":"w/2","y":"h"},{"x":"0","y":"h/2"},{"x":"w","y":"h/2"}],"fontStyle":{"bold":true},"title":"流程","dataAttributes":[{"name":"序号","id":"kFaGiOnqrE075428","category":"default","type":"number","value":""},{"name":"名称","id":"wkQckIwDLy900365","category":"default","type":"string","value":""},{"name":"所有者","id":"AogbxXkKQf167529","category":"default","type":"string","value":""},{"name":"连接","id":"nWAfThpMlb843977","category":"default","type":"link","value":""},{"name":"便笺","id":"eszFXricDH248002","category":"default","type":"string","value":""},{"name":"成本","id":"WdKfpidnoX745455","category":"default","type":"number","value":""},{"name":"时间","id":"NouUcHWQwB482730","category":"default","type":"number","value":""},{"name":"部门","id":"hFLWejuWgo672898","category":"default","type":"string","value":""},{"name":"输入","id":"cDENfDcbZp143438","category":"default","type":"string","value":""},{"name":"输出","id":"YupmGFNzzI763630","category":"default","type":"string","value":""},{"name":"风险","id":"hNAYVgrbgk380208","category":"default","type":"string","value":""},{"name":"备注","id":"xtWHROVnmj027528","category":"default","type":"string","value":""}],"props":{"zindex":81,"w":118.4368782043457,"h":40,"x":1544.8463745117188,"y":251,"angle":0},"path":[{"actions":[{"x":"0","action":"move","y":"0"},{"x":"w","action":"line","y":"0"},{"x":"w","action":"line","y":"h"},{"x":"0","action":"line","y":"h"},{"action":"close"}]}],"lineStyle":{"lineColor":"233,214,111"},"children":[],"resizeDir":["tl","tr","br","bl"],"name":"process","fillStyle":{"color":"246,237,193","drawType":"none","type":"solid"},"attribute":{"container":false,"rotatable":true,"visible":true,"collapsable":false,"collapsed":false,"linkable":true,"markerOffset":5},"id":"FYIRUsZJnI938358","category":"flow","locked":false,"group":""},"OUnBLzGnYj584072":{"textBlock":[],"fontStyle":{"color":"255,0,0"},"dataAttributes":[],"points":[{"x":1008.3756561279297,"y":271},{"x":1008.3756561279297,"y":271}],"props":{"zindex":85,"x":40,"y":40},"linkerType":"broken","lineStyle":{"lineStyle":"dashed","lineColor":"92,92,92","lineWidth":2},"name":"linker","from":{"x":941.5,"angle":3.1415926535897936,"y":271,"id":"JLnZuiPLJR644363"},"to":{"x":1075.2513122558594,"angle":0,"y":271,"id":"LWqGbJuqaO558212"},"id":"OUnBLzGnYj584072","text":"","locked":false,"group":""},"yTAbWViyed702525":{"textBlock":[],"points":[{"x":1263.6256561279297,"y":580.875},{"x":1263.6256561279297,"y":580.875}],"dataAttributes":[],"props":{"zindex":50},"linkerType":"broken","lineStyle":{"lineWidth":1.5},"name":"linker","from":{"x":1336.2513122558594,"y":580.875,"angle":0,"id":"FdEYHdiVsq676549"},"id":"yTAbWViyed702525","text":"","to":{"x":1191,"y":580.875,"angle":3.1415926535897936,"id":"vdHGMpCEva617874"},"locked":false,"group":""},"TjGTGWgETZ413674":{"textBlock":[],"points":[{"x":1698.9763239440917,"y":271},{"x":1698.9763239440917,"y":271}],"dataAttributes":[],"props":{"zindex":83},"linkerType":"broken","lineStyle":{"lineWidth":1.5},"name":"linker","from":{"x":1663.2833745117186,"y":271,"angle":3.1415926535897936,"id":"FYIRUsZJnI938358"},"id":"TjGTGWgETZ413674","text":"","to":{"x":1734.6692733764648,"y":271,"angle":0,"id":"FAxXzTMgwM128204"},"locked":false,"group":""},"FdEYHdiVsq676549":{"parent":"","link":"","shapeStyle":{"alpha":1},"textBlock":[{"position":{"w":"w-20","h":"h","x":10,"y":0},"text":"STEP：08回访客服派班组
"}],"anchors":[{"x":"w/2","y":"0"},{"x":"w/2","y":"h"},{"x":"0","y":"h/2"},{"x":"w","y":"h/2"}],"fontStyle":{"bold":true},"title":"流程","dataAttributes":[{"name":"序号","id":"uyxpFIIyNj676364","category":"default","type":"number","value":""},{"name":"名称","id":"NCdNdjYdIt242791","category":"default","type":"string","value":""},{"name":"所有者","id":"BezrxTqZoq887486","category":"default","type":"string","value":""},{"name":"连接","id":"LWhjDjcKRs430314","category":"default","type":"link","value":""},{"name":"便笺","id":"zufReIBtuT373122","category":"default","type":"string","value":""},{"name":"成本","id":"uNOGEYAUGi038959","category":"default","type":"number","value":""},{"name":"时间","id":"ENjwRgeJxv662977","category":"default","type":"number","value":""},{"name":"部门","id":"zAMOLzbaqo721268","category":"default","type":"string","value":""},{"name":"输入","id":"dRIRcaDObn669427","category":"default","type":"string","value":""},{"name":"输出","id":"RfueNnAowb444574","category":"default","type":"string","value":""},{"name":"风险","id":"gDGAdCoSGq114207","category":"default","type":"string","value":""},{"name":"备注","id":"SZnEDpjrFN878173","category":"default","type":"string","value":""}],"props":{"zindex":47,"w":112,"h":35,"x":1336.2513122558594,"y":563.375,"angle":0},"path":[{"actions":[{"x":"0","action":"move","y":"0"},{"x":"w","action":"line","y":"0"},{"x":"w","action":"line","y":"h"},{"x":"0","action":"line","y":"h"},{"action":"close"}]}],"lineStyle":{"lineColor":"241,149,148"},"children":[],"resizeDir":["tl","tr","br","bl"],"name":"process","fillStyle":{"color":"250,220,219","drawType":"none","type":"solid"},"attribute":{"container":false,"rotatable":true,"visible":true,"collapsable":false,"collapsed":false,"linkable":true,"markerOffset":5},"id":"FdEYHdiVsq676549","category":"flow","locked":false,"group":""},"FqxWBjKJwx687362":{"textBlock":[],"points":[{"x":211.0087803414212,"y":580.875},{"x":211.0087803414212,"y":580.875}],"dataAttributes":[],"props":{"zindex":64},"linkerType":"broken","lineStyle":{"lineWidth":1.5},"name":"linker","from":{"x":285.00262451171875,"y":580.875,"angle":0,"id":"zvVEcFNkqZ514296"},"id":"FqxWBjKJwx687362","text":"","to":{"x":137.01493617112362,"y":580.875,"angle":3.2986722862692828,"id":"sUhmpatnEJ757074"},"locked":false,"group":""},"TkHrYImdSR284060":{"textBlock":[{"pos":"in","location":0.10049389759417036,"text":"协查"}],"points":[{"x":1876.96875,"y":271,"fixed":true},{"x":1876.96875,"y":637.5130310058594,"fixed":true},{"x":587.8359375,"y":637.5130310058594}],"dataAttributes":[],"props":{"zindex":48},"linkerType":"broken","lineStyle":{"lineWidth":1.5},"name":"linker","from":{"x":1846.6692733764648,"y":271,"angle":3.141592653589793,"id":"FAxXzTMgwM128204"},"textPos":{"t":28,"pos":"in","x":1876.96875,"y":417.60521240234374},"id":"TkHrYImdSR284060","text":"协查","to":{"x":587.8359375,"y":597.5130310058594,"angle":4.71238898038469,"id":"kTwsHFDdZV819309"},"locked":false,"group":""},"DCnkMCZPxW921049":{"textBlock":[],"points":[{"x":467.5,"y":580.875},{"x":467.5,"y":580.875}],"dataAttributes":[],"props":{"zindex":62},"linkerType":"broken","lineStyle":{"lineWidth":1.5},"name":"linker","from":{"x":537.9973754882812,"y":580.875,"angle":0,"id":"kTwsHFDdZV819309"},"id":"DCnkMCZPxW921049","text":"","to":{"x":397.00262451171875,"y":580.875,"angle":3.1415926535897936,"id":"zvVEcFNkqZ514296"},"locked":false,"group":""},"NSnVnvszSH612824":{"textBlock":[],"points":[{"x":331.95903125,"y":388.125}],"dataAttributes":[],"props":{"zindex":79},"linkerType":"broken","lineStyle":{"lineWidth":1.5},"name":"linker","from":{"x":331.95903125,"y":292,"angle":4.71238898038469,"id":"DrSKdtMtMy945726"},"id":"NSnVnvszSH612824","text":"","to":{"x":453.00262451171875,"y":388.125,"angle":0,"id":"afRrnYYiEz515753"},"locked":false,"group":""},"xAtGIvWlAG260736":{"parent":"","link":"","shapeStyle":{"alpha":1},"textBlock":[{"position":{"w":"w-20","h":"h","x":10,"y":0},"text":"绩效考核与整改"}],"anchors":[{"x":"w/2","y":"0"},{"x":"w/2","y":"h"},{"x":"0","y":"h/2"},{"x":"w","y":"h/2"}],"fontStyle":{"bold":true},"title":"流程","dataAttributes":[{"name":"序号","id":"JvxOrKjgJL103740","category":"default","type":"number","value":""},{"name":"名称","id":"ZWVzfFifJL106511","category":"default","type":"string","value":""},{"name":"所有者","id":"OzXFTfyffd157101","category":"default","type":"string","value":""},{"name":"连接","id":"osBoKjxRDZ043182","category":"default","type":"link","value":""},{"name":"便笺","id":"yyvjzGaAYn711447","category":"default","type":"string","value":""},{"name":"成本","id":"FdwCQHwqrI319001","category":"default","type":"number","value":""},{"name":"时间","id":"WCWuReDkfX803402","category":"default","type":"number","value":""},{"name":"部门","id":"CtuSBFvZHJ425295","category":"default","type":"string","value":""},{"name":"输入","id":"rGuNUuNvYI608722","category":"default","type":"string","value":""},{"name":"输出","id":"FErjZXFozL690582","category":"default","type":"string","value":""},{"name":"风险","id":"KqcpkAIUEB607129","category":"default","type":"string","value":""},{"name":"备注","id":"lwidtlGidW355202","category":"default","type":"string","value":""}],"props":{"zindex":65,"w":125.0052490234375,"h":40,"x":260.99737548828125,"y":696,"angle":0},"path":[{"actions":[{"x":"0","action":"move","y":"0"},{"x":"w","action":"line","y":"0"},{"x":"w","action":"line","y":"h"},{"x":"0","action":"line","y":"h"},{"action":"close"}]}],"lineStyle":{"lineColor":"97,97,97"},"children":[],"resizeDir":["tl","tr","br","bl"],"name":"process","fillStyle":{"color":"231,235,237","drawType":"none","type":"solid"},"attribute":{"container":false,"rotatable":true,"visible":true,"collapsable":false,"collapsed":false,"linkable":true,"markerOffset":5},"id":"xAtGIvWlAG260736","category":"flow","locked":false,"group":""},"dAUlWwIrVZ548320":{"textBlock":[],"points":[{"x":1490.516421447754,"y":271},{"x":1490.516421447754,"y":271}],"dataAttributes":[],"props":{"zindex":45},"linkerType":"broken","lineStyle":{"lineWidth":1.5},"name":"linker","from":{"x":1436.1864683837891,"y":271,"angle":3.1415926535897936,"id":"pYpXuiJgIG904868"},"id":"dAUlWwIrVZ548320","text":"","to":{"x":1544.8463745117188,"y":271,"angle":0,"id":"FYIRUsZJnI938358"},"locked":false,"group":""},"dTvUCwbzxT320388":{"parent":"","link":"","shapeStyle":{"alpha":1},"textBlock":[{"position":{"w":"w-20","h":"h","x":10,"y":0},"text":"主责或协查"}],"anchors":[{"x":"w/2","y":"0"},{"x":"w/2","y":"h"},{"x":"0","y":"h/2"},{"x":"w","y":"h/2"}],"fontStyle":{"bold":true},"title":"判定","dataAttributes":[{"name":"序号","id":"qdKPwMOjjm309325","category":"default","type":"number","value":""},{"name":"名称","id":"dorCMYSDVX905239","category":"default","type":"string","value":""},{"name":"所有者","id":"NZTDszdVps068790","category":"default","type":"string","value":""},{"name":"连接","id":"lfdnMyKpSS003746","category":"default","type":"link","value":""},{"name":"便笺","id":"MIcpIOxHGS202475","category":"default","type":"string","value":""},{"name":"成本","id":"EBwbhVYWuh944887","category":"default","type":"number","value":""},{"name":"时间","id":"jraSdJHqTC652634","category":"default","type":"number","value":""},{"name":"部门","id":"hlKQAhuTBc508808","category":"default","type":"string","value":""},{"name":"输入","id":"UtSgASfPyy689322","category":"default","type":"string","value":""},{"name":"输出","id":"WBQkxCmlsl206950","category":"default","type":"string","value":""},{"name":"风险","id":"xrpOVSExDq294687","category":"default","type":"string","value":""},{"name":"备注","id":"KYRjJKZphS383663","category":"default","type":"string","value":""}],"props":{"zindex":71,"w":112,"h":51,"x":463.2486877441406,"y":245.5,"angle":0},"path":[{"actions":[{"x":"0","action":"move","y":"h/2"},{"x":"w/2","action":"line","y":"0"},{"x":"w","action":"line","y":"h/2"},{"x":"w/2","action":"line","y":"h"},{"x":"0","action":"line","y":"h/2"},{"action":"close"}]}],"lineStyle":{"lineColor":"0,0,0"},"children":[],"resizeDir":["tl","tr","br","bl"],"name":"decision","fillStyle":{"color":"231,235,237","drawType":"none","type":"solid"},"attribute":{"container":false,"rotatable":true,"visible":true,"collapsable":false,"collapsed":false,"linkable":true,"markerOffset":5},"id":"dTvUCwbzxT320388","category":"flow","locked":false,"group":""},"FAxXzTMgwM128204":{"parent":"","link":"","shapeStyle":{"alpha":1},"textBlock":[{"position":{"w":"w-20","h":"h","x":10,"y":0},"text":"主责或协查"}],"anchors":[{"x":"w/2","y":"0"},{"x":"w/2","y":"h"},{"x":"0","y":"h/2"},{"x":"w","y":"h/2"}],"fontStyle":{"bold":true},"title":"判定","dataAttributes":[{"name":"序号","id":"dAyWtuXSGV772155","category":"default","type":"number","value":""},{"name":"名称","id":"LgblsPvjAu737125","category":"default","type":"string","value":""},{"name":"所有者","id":"yQYqMOFOQj505934","category":"default","type":"string","value":""},{"name":"连接","id":"yXnPhquDdm591725","category":"default","type":"link","value":""},{"name":"便笺","id":"dYzMyHdhvQ195128","category":"default","type":"string","value":""},{"name":"成本","id":"NlUhcgPVYN511585","category":"default","type":"number","value":""},{"name":"时间","id":"WURSgjvovU920713","category":"default","type":"number","value":""},{"name":"部门","id":"siJLyBBGJZ436020","category":"default","type":"string","value":""},{"name":"输入","id":"IcfaiLvGlt918047","category":"default","type":"string","value":""},{"name":"输出","id":"iffEtJlPHs640503","category":"default","type":"string","value":""},{"name":"风险","id":"vjifRCISrr870991","category":"default","type":"string","value":""},{"name":"备注","id":"iwrmkiCPlm843820","category":"default","type":"string","value":""}],"props":{"zindex":44,"w":112,"h":51,"x":1734.6692733764648,"y":245.5,"angle":0},"path":[{"actions":[{"x":"0","action":"move","y":"h/2"},{"x":"w/2","action":"line","y":"0"},{"x":"w","action":"line","y":"h/2"},{"x":"w/2","action":"line","y":"h"},{"x":"0","action":"line","y":"h/2"},{"action":"close"}]}],"lineStyle":{"lineColor":"0,0,0"},"children":[],"resizeDir":["tl","tr","br","bl"],"name":"decision","fillStyle":{"color":"231,235,237","drawType":"none","type":"solid"},"attribute":{"container":false,"rotatable":true,"visible":true,"collapsable":false,"collapsed":false,"linkable":true,"markerOffset":5},"id":"FAxXzTMgwM128204","category":"flow","locked":false,"group":""},"gLqFgvjKaG269463":{"textBlock":[],"points":[{"x":1255.7188903198244,"y":271},{"x":1255.7188903198244,"y":271}],"dataAttributes":[],"props":{"zindex":42},"linkerType":"broken","lineStyle":{"lineWidth":1.5},"name":"linker","from":{"x":1194.7483122558594,"y":271,"angle":3.1415926535897936,"id":"LWqGbJuqaO558212"},"id":"gLqFgvjKaG269463","text":"","to":{"x":1316.689468383789,"y":271,"angle":0,"id":"pYpXuiJgIG904868"},"locked":false,"group":""},"llSIjUxtwI041270":{"textBlock":[],"points":[{"x":356.00262451171875,"y":339.74219004313153,"fixed":true},{"x":1125.1071205622034,"y":339.74219004313153,"fixed":true}],"dataAttributes":[],"props":{"zindex":80},"linkerType":"broken","lineStyle":{"lineWidth":1.5},"name":"linker","from":{"x":356.00262451171875,"angle":4.71238898038469,"y":291.51302337646484,"id":"DrSKdtMtMy945726"},"id":"llSIjUxtwI041270","text":"","to":{"x":1125.1071205622034,"y":291.51302337646484,"angle":4.71238898038469,"id":"LWqGbJuqaO558212"},"locked":false,"group":""},"sUhmpatnEJ757074":{"parent":"","link":"","shapeStyle":{"alpha":1},"textBlock":[{"position":{"w":"w-20","h":"h","x":10,"y":0},"text":"工单办结"}],"anchors":[{"x":"w/2","y":"0"},{"x":"w/2","y":"h"},{"x":"0","y":"h/2"},{"x":"w","y":"h/2"}],"fontStyle":{"size":15,"bold":true},"title":"开始/结束","dataAttributes":[{"name":"序号","id":"XMaEqHLsWs793489","category":"default","type":"number","value":""},{"name":"名称","id":"QWaXFDjnDX949808","category":"default","type":"string","value":""},{"name":"所有者","id":"DqnJPnyTKL968347","category":"default","type":"string","value":""},{"name":"连接","id":"tBBiaUMOUO498002","category":"default","type":"link","value":""},{"name":"便笺","id":"AQvdhbNvon828680","category":"default","type":"string","value":""},{"name":"成本","id":"UliLkZUCvq643122","category":"default","type":"number","value":""},{"name":"时间","id":"ARIjKfvnSI409368","category":"default","type":"number","value":""},{"name":"部门","id":"VrvvNAjReC370957","category":"default","type":"string","value":""},{"name":"输入","id":"fwadArUnAY762085","category":"default","type":"string","value":""},{"name":"输出","id":"TwZVoeQJeK786638","category":"default","type":"string","value":""},{"name":"风险","id":"IASqZlqCnt332467","category":"default","type":"string","value":""},{"name":"备注","id":"aaexYPWnSp509312","category":"default","type":"string","value":""}],"props":{"zindex":63,"w":100,"h":50,"x":38,"angle":0,"y":551.5130310058594},"path":[{"actions":[{"x":"Math.min(w,h)/3","action":"move","y":"0"},{"x":"w-Math.min(w,h)/3","action":"line","y":"0"},{"y1":"0","x":"w-Math.min(w,h)/3","action":"curve","y2":"h","y":"h","x1":"w+Math.min(w,h)/3/3","x2":"w+Math.min(w,h)/3/3"},{"x":"Math.min(w,h)/3","action":"line","y":"h"},{"y1":"h","x":"Math.min(w,h)/3","action":"curve","y2":"0","y":"0","x1":"-Math.min(w,h)/3/3","x2":"-Math.min(w,h)/3/3"},{"action":"close"}]}],"lineStyle":{"lineColor":"255,230,204","lineWidth":3},"children":[],"resizeDir":["tl","tr","br","bl"],"name":"terminator","fillStyle":{"color":"255,255,204","type":"solid"},"attribute":{"container":false,"rotatable":true,"visible":true,"collapsable":false,"collapsed":false,"linkable":true,"markerOffset":5},"id":"sUhmpatnEJ757074","category":"flow","locked":false,"group":""},"SfvxaxIynE129130":{"textBlock":[],"points":[{"x":1013.25,"y":580.875},{"x":1013.25,"y":580.875}],"dataAttributes":[],"props":{"zindex":54},"linkerType":"broken","lineStyle":{"lineWidth":1.5},"name":"linker","from":{"x":1079,"y":580.875,"angle":0,"id":"vdHGMpCEva617874"},"id":"SfvxaxIynE129130","text":"","to":{"x":947.5,"y":580.875,"angle":3.1415926535897936,"id":"hdqGquYZcK553832"},"locked":false,"group":""},"mSqUfOQUPW807628":{"textBlock":[{"pos":"in","location":0.6815216115363368,"text":"不通过"}],"points":[{"x":1604.0643745117188,"y":357.71875,"fixed":true},{"x":1140.6270027160645,"y":357.71875,"fixed":true}],"dataAttributes":[],"props":{"zindex":84},"linkerType":"broken","lineStyle":{"lineWidth":1.5},"name":"linker","from":{"x":1604.0643745117188,"y":291,"angle":4.71238898038469,"id":"FYIRUsZJnI938358"},"textPos":{"t":35,"pos":"in","x":1264,"y":357.71875},"id":"mSqUfOQUPW807628","text":"不通过","to":{"x":1140.6270027160645,"y":291,"angle":4.71238898038469,"id":"LWqGbJuqaO558212"},"locked":false,"group":""},"JLnZuiPLJR644363":{"parent":"","link":"","shapeStyle":{"alpha":1},"textBlock":[{"position":{"w":"w-20","h":"h","x":10,"y":0},"text":"STEP:04
事件调查"}],"anchors":[{"x":"w/2","y":"0"},{"x":"w/2","y":"h"},{"x":"0","y":"h/2"},{"x":"w","y":"h/2"}],"fontStyle":{"bold":true},"title":"流程","dataAttributes":[{"name":"序号","id":"zMtsZxTRAe101739","category":"default","type":"number","value":""},{"name":"名称","id":"spWHaXHaxJ852463","category":"default","type":"string","value":""},{"name":"所有者","id":"sSEPUYxOXg529302","category":"default","type":"string","value":""},{"name":"连接","id":"GJqOzFjJJe918668","category":"default","type":"link","value":""},{"name":"便笺","id":"okaoekFdcn069558","category":"default","type":"string","value":""},{"name":"成本","id":"DyiGpAbsCD188454","category":"default","type":"number","value":""},{"name":"时间","id":"qlSdLPTsdX955915","category":"default","type":"number","value":""},{"name":"部门","id":"zRGqRzwFpQ851771","category":"default","type":"string","value":""},{"name":"输入","id":"KNAglDPTad176294","category":"default","type":"string","value":""},{"name":"输出","id":"OLiPNKdDls741804","category":"default","type":"string","value":""},{"name":"风险","id":"PtApAnxvgv843712","category":"default","type":"string","value":""},{"name":"备注","id":"lulmkMkbZC819278","category":"default","type":"string","value":""}],"props":{"zindex":31,"w":100,"h":40,"x":841.5,"y":251,"angle":0},"path":[{"actions":[{"x":"0","action":"move","y":"0"},{"x":"w","action":"line","y":"0"},{"x":"w","action":"line","y":"h"},{"x":"0","action":"line","y":"h"},{"action":"close"}]}],"lineStyle":{"lineColor":"148,224,225"},"children":[],"resizeDir":["tl","tr","br","bl"],"name":"process","fillStyle":{"color":"219,245,245","drawType":"none","type":"solid"},"attribute":{"container":false,"rotatable":true,"visible":true,"collapsable":false,"collapsed":false,"linkable":true,"markerOffset":5},"id":"JLnZuiPLJR644363","category":"flow","locked":false,"group":""},"kTwsHFDdZV819309":{"parent":"","link":"","shapeStyle":{"alpha":1},"textBlock":[{"position":{"w":"w-20","h":"h","x":10,"y":0},"text":"STEP：11调查报告编写
"}],"anchors":[{"x":"w/2","y":"0"},{"x":"w/2","y":"h"},{"x":"0","y":"h/2"},{"x":"w","y":"h/2"}],"fontStyle":{"bold":true},"title":"流程","dataAttributes":[{"name":"序号","id":"vJqYVQaZzs972970","category":"default","type":"number","value":""},{"name":"名称","id":"bYsPoQzdxG812952","category":"default","type":"string","value":""},{"name":"所有者","id":"ccGSUNEbxv611412","category":"default","type":"string","value":""},{"name":"连接","id":"RRcxNRszya984281","category":"default","type":"link","value":""},{"name":"便笺","id":"SGrBywXlpS618800","category":"default","type":"string","value":""},{"name":"成本","id":"nAefhAKqTf801688","category":"default","type":"number","value":""},{"name":"时间","id":"cMckpHcCXu620375","category":"default","type":"number","value":""},{"name":"部门","id":"ZFZVuFJDsw579529","category":"default","type":"string","value":""},{"name":"输入","id":"SYEoEZwziG068281","category":"default","type":"string","value":""},{"name":"输出","id":"vtRMFWPjiV076976","category":"default","type":"string","value":""},{"name":"风险","id":"RuHSOxlJXk410289","category":"default","type":"string","value":""},{"name":"备注","id":"vlhldPQuZP830835","category":"default","type":"string","value":""}],"props":{"zindex":57,"w":112,"h":35,"x":537.9973754882812,"y":563.375,"angle":0},"path":[{"actions":[{"x":"0","action":"move","y":"0"},{"x":"w","action":"line","y":"0"},{"x":"w","action":"line","y":"h"},{"x":"0","action":"line","y":"h"},{"action":"close"}]}],"lineStyle":{"lineColor":"153,204,255"},"children":[],"resizeDir":["tl","tr","br","bl"],"name":"process","fillStyle":{"color":"204,229,255","type":"solid"},"attribute":{"container":false,"rotatable":true,"visible":true,"collapsable":false,"collapsed":false,"linkable":true,"markerOffset":5},"id":"kTwsHFDdZV819309","category":"flow","locked":false,"group":""},"sisNVeCzvt610908":{"parent":"","link":"","shapeStyle":{"alpha":1},"textBlock":[{"position":{"w":"w","x":0,"h":"h","y":0},"text":"STEP：12操作人员：服务监督员
工作内容：智能辅助撰写，五级溯源等
派单条件：工单办结
"}],"anchors":[{"x":"w/2","y":"0"},{"x":"w/2","y":"h"},{"x":"0","y":"h/2"},{"x":"w","y":"h/2"}],"title":"","fontStyle":{"textAlign":"left","vAlign":"middle"},"dataAttributes":[],"props":{"zindex":61,"w":233.57940673828125,"x":229.66928100585938,"h":65.00000762939453,"y":471.0130195617676,"angle":0},"path":[{"lineStyle":{"lineWidth":0},"fillStyle":{"type":"none"},"actions":[{"x":"0","action":"move","y":"0"},{"x":"w","action":"line","y":"0"},{"x":"w","action":"line","y":"h"},{"x":"0","action":"line","y":"h"},{"action":"close"}]}],"lineStyle":{},"children":[],"resizeDir":["tl","tr","br","bl","l","t","r","b"],"name":"standardText","fillStyle":{},"theme":{},"id":"sisNVeCzvt610908","attribute":{"container":false,"rotatable":true,"visible":true,"fixedLink":false,"collapsable":false,"collapsed":false,"linkable":true,"markerOffset":5},"category":"standard","locked":false,"group":""},"cZjUEVBuFR854998":{"parent":"","link":"","shapeStyle":{"alpha":1},"textBlock":[{"position":{"w":"w-20","h":"h","x":10,"y":0},"text":"STEP:02
客服派班组"}],"anchors":[{"x":"w/2","y":"0"},{"x":"w/2","y":"h"},{"x":"0","y":"h/2"},{"x":"w","y":"h/2"}],"fontStyle":{"bold":true},"title":"流程","dataAttributes":[{"name":"序号","id":"sUtLYniqaZ499920","category":"default","type":"number","value":""},{"name":"名称","id":"LjsWiJzcXC661029","category":"default","type":"string","value":""},{"name":"所有者","id":"LvltbYjxlD663579","category":"default","type":"string","value":""},{"name":"连接","id":"RkWzPqYncU329803","category":"default","type":"link","value":""},{"name":"便笺","id":"miMYWeGqNO391743","category":"default","type":"string","value":""},{"name":"成本","id":"NOMMHGhDMf373931","category":"default","type":"number","value":""},{"name":"时间","id":"JIoBMNTXXc087095","category":"default","type":"number","value":""},{"name":"部门","id":"rCHRfSVqWU786583","category":"default","type":"string","value":""},{"name":"输入","id":"MhASBfRASA712986","category":"default","type":"string","value":""},{"name":"输出","id":"RSBjMhdMPX068914","category":"default","type":"string","value":""},{"name":"风险","id":"zNLXmemoZY608760","category":"default","type":"string","value":""},{"name":"备注","id":"YXWUoVkLGw866820","category":"default","type":"string","value":""}],"props":{"zindex":28,"w":100,"h":40,"x":692.9973754882812,"y":176,"angle":0},"path":[{"actions":[{"x":"0","action":"move","y":"0"},{"x":"w","action":"line","y":"0"},{"x":"w","action":"line","y":"h"},{"x":"0","action":"line","y":"h"},{"action":"close"}]}],"lineStyle":{"lineColor":"241,149,148"},"children":[],"resizeDir":["tl","tr","br","bl"],"name":"process","fillStyle":{"color":"250,220,219","drawType":"none","type":"solid"},"attribute":{"container":false,"rotatable":true,"visible":true,"collapsable":false,"collapsed":false,"linkable":true,"markerOffset":5},"id":"cZjUEVBuFR854998","category":"flow","locked":false,"group":""},"EjmvJofwCa886102":{"parent":"","link":"","shapeStyle":{"alpha":1},"textBlock":[{"position":{"w":"w","x":0,"h":"h","y":0},"text":"STEP:08操作人员：客服部主管
工作内容：派单给部门班组组长/成员
派单条件：本部门下班组人员
"}],"anchors":[{"x":"w/2","y":"0"},{"x":"w/2","y":"h"},{"x":"0","y":"h/2"},{"x":"w","y":"h/2"}],"title":"","fontStyle":{"textAlign":"left","vAlign":"middle"},"dataAttributes":[],"props":{"zindex":51,"w":224,"x":1287.0026245117188,"h":65,"y":466.01302337646484,"angle":0},"path":[{"lineStyle":{"lineWidth":0},"fillStyle":{"type":"none"},"actions":[{"x":"0","action":"move","y":"0"},{"x":"w","action":"line","y":"0"},{"x":"w","action":"line","y":"h"},{"x":"0","action":"line","y":"h"},{"action":"close"}]}],"lineStyle":{},"children":[],"resizeDir":["tl","tr","br","bl","l","t","r","b"],"name":"standardText","fillStyle":{},"theme":{},"id":"EjmvJofwCa886102","attribute":{"container":false,"rotatable":true,"visible":true,"fixedLink":false,"collapsable":false,"collapsed":false,"linkable":true,"markerOffset":5},"category":"standard","locked":false,"group":""},"ERZSdsQKMV338747":{"parent":"","link":"","shapeStyle":{"alpha":1},"textBlock":[{"position":{"w":"w","x":0,"h":"h","y":0},"text":"STEP：05操作人员：服务监督员
工作内容：填全面调查表单
派单条件：服务监督主管（岗位）
注意：03/04未填完时可以看到，但只有填过后才能派单（1个首联和多个事件调查要全部填完）
"}],"anchors":[{"x":"w/2","y":"0"},{"x":"w/2","y":"h"},{"x":"0","y":"h/2"},{"x":"w","y":"h/2"}],"title":"","fontStyle":{"textAlign":"left","vAlign":"middle"},"dataAttributes":[],"props":{"zindex":39,"w":282.03125,"x":1108.0026245117188,"h":97,"y":69.38802337646484,"angle":0},"path":[{"lineStyle":{"lineWidth":0},"fillStyle":{"type":"none"},"actions":[{"x":"0","action":"move","y":"0"},{"x":"w","action":"line","y":"0"},{"x":"w","action":"line","y":"h"},{"x":"0","action":"line","y":"h"},{"action":"close"}]}],"lineStyle":{},"children":[],"resizeDir":["tl","tr","br","bl","l","t","r","b"],"name":"standardText","fillStyle":{},"theme":{},"id":"ERZSdsQKMV338747","attribute":{"container":false,"rotatable":true,"visible":true,"fixedLink":false,"collapsable":false,"collapsed":false,"linkable":true,"markerOffset":5},"category":"standard","locked":false,"group":""},"sVFidxBvZU264339":{"parent":"","link":"","shapeStyle":{"alpha":1},"textBlock":[{"position":{"w":"w","x":0,"h":"h","y":0},"text":"STEP：06操作人员：服务监督主管
工作内容：意见审核
派单条件：业务部主任（岗位）
"}],"anchors":[{"x":"w/2","y":"0"},{"x":"w/2","y":"h"},{"x":"0","y":"h/2"},{"x":"w","y":"h/2"}],"title":"","fontStyle":{"textAlign":"left","vAlign":"middle"},"dataAttributes":[],"props":{"zindex":41,"w":323.66927337646484,"x":1422.7021276595747,"h":65,"y":72.26302337646483,"angle":0},"path":[{"lineStyle":{"lineWidth":0},"fillStyle":{"type":"none"},"actions":[{"x":"0","action":"move","y":"0"},{"x":"w","action":"line","y":"0"},{"x":"w","action":"line","y":"h"},{"x":"0","action":"line","y":"h"},{"action":"close"}]}],"lineStyle":{},"children":[],"resizeDir":["tl","tr","br","bl","l","t","r","b"],"name":"standardText","fillStyle":{},"theme":{},"id":"sVFidxBvZU264339","attribute":{"container":false,"rotatable":true,"visible":true,"fixedLink":false,"collapsable":false,"collapsed":false,"linkable":true,"markerOffset":5},"category":"standard","locked":false,"group":""},"zVdEluwhja475650":{"textBlock":[],"points":[{"x":434.00003161621095,"y":271},{"x":434.00003161621095,"y":271}],"dataAttributes":[],"props":{"zindex":72},"linkerType":"broken","lineStyle":{"lineWidth":1.5},"name":"linker","from":{"x":404.75137548828127,"y":271,"angle":3.1415926535897936,"id":"DrSKdtMtMy945726"},"id":"zVdEluwhja475650","text":"","to":{"x":463.2486877441406,"y":271,"angle":0,"id":"dTvUCwbzxT320388"},"locked":false,"group":""},"INbEJnpaTx789332":{"textBlock":[],"fontStyle":{"color":"255,0,0"},"dataAttributes":[],"points":[{"x":199.041015625,"y":271},{"x":199.041015625,"y":271}],"props":{"zindex":27,"x":20,"y":20},"linkerType":"broken","lineStyle":{"lineStyle":"dashed","lineColor":"92,92,92","lineWidth":2},"name":"linker","from":{"x":138,"angle":3.141592653589793,"y":271,"id":"XZUalKAKUA328328"},"to":{"x":260.08203125,"angle":0,"y":271,"id":"DrSKdtMtMy945726"},"id":"INbEJnpaTx789332","text":"","locked":false,"group":""},"DCJfAPALAB578388":{"textBlock":[],"fontStyle":{"color":"255,0,0"},"dataAttributes":[],"points":[{"x":891.5,"y":230.75},{"x":891.5,"y":230.75}],"props":{"zindex":86,"x":60,"y":60},"linkerType":"broken","lineStyle":{"lineStyle":"dashed","lineColor":"92,92,92","lineWidth":2},"name":"linker","from":{"x":891.5,"angle":4.71238898038469,"y":216,"id":"YQNeALwjdX841325"},"to":{"x":891.5,"y":245.5},"id":"DCJfAPALAB578388","text":"","locked":false,"group":""},"hpzcFNHYmp935523":{"parent":"","link":"","shapeStyle":{"alpha":1},"textBlock":[{"position":{"w":"w","x":0,"h":"h","y":0},"text":"工单的服务监督员首次指定后，后续环节不允许变更。"}],"anchors":[{"x":"w/2","y":"0"},{"x":"w/2","y":"h"},{"x":"0","y":"h/2"},{"x":"w","y":"h/2"}],"title":"","fontStyle":{"bold":true},"dataAttributes":[],"props":{"zindex":70,"w":346.42383461810175,"x":22.550566977643,"h":40,"y":16.513023376464844,"angle":0},"path":[{"lineStyle":{"lineWidth":0},"fillStyle":{"type":"none"},"actions":[{"x":"0","action":"move","y":"0"},{"x":"w","action":"line","y":"0"},{"x":"w","action":"line","y":"h"},{"x":"0","action":"line","y":"h"},{"action":"close"}]}],"lineStyle":{},"children":[],"resizeDir":["tl","tr","br","bl","l","t","r","b"],"name":"standardText","fillStyle":{},"theme":{},"id":"hpzcFNHYmp935523","attribute":{"container":false,"rotatable":true,"visible":true,"fixedLink":false,"collapsable":false,"collapsed":false,"linkable":true,"markerOffset":5},"category":"standard","locked":false,"group":""},"dtojiXQPYn533165":{"textBlock":[],"points":[{"x":651,"y":271,"fixed":true},{"x":651,"y":196,"fixed":true}],"dataAttributes":[],"props":{"zindex":74},"linkerType":"broken","lineStyle":{"lineWidth":1.5},"name":"linker","from":{"x":575.2486877441406,"y":271,"angle":3.141592653589793,"id":"dTvUCwbzxT320388"},"textPos":{"t":52,"pos":"in","x":676.1984252929688,"y":196},"id":"dtojiXQPYn533165","text":"","to":{"x":692.9973754882812,"y":196,"angle":0,"id":"cZjUEVBuFR854998"},"locked":false,"group":""},"sOERVEKDyK507497":{"textBlock":[{"pos":"in","location":0.19224848949255155,"text":"主责"}],"points":[{"x":1790.6692733764648,"y":580.875}],"dataAttributes":[],"props":{"zindex":46},"linkerType":"broken","lineStyle":{"lineWidth":1.5},"name":"linker","from":{"x":1790.6692733764648,"y":296.5,"angle":4.71238898038469,"id":"FAxXzTMgwM128204"},"textPos":{"t":8,"pos":"in","x":1790.6692733764648,"y":417},"id":"sOERVEKDyK507497","text":"主责","to":{"x":1448.2513122558594,"y":580.875,"angle":3.1415926535897936,"id":"FdEYHdiVsq676549"},"locked":false,"group":""},"GSzCrXQVBQ868893":{"textBlock":[],"dataAttributes":[],"points":[{"x":817.2486877441406,"y":196},{"x":817.2486877441406,"y":196}],"props":{"zindex":30,"x":20,"y":20},"linkerType":"broken","lineStyle":{"lineColor":"92,92,92","lineWidth":2},"name":"linker","from":{"x":792.9973754882812,"angle":3.1415926535897936,"y":196,"id":"cZjUEVBuFR854998"},"to":{"x":841.5,"angle":0,"y":196,"id":"YQNeALwjdX841325"},"id":"GSzCrXQVBQ868893","text":"","locked":false,"group":""},"afRrnYYiEz515753":{"parent":"","link":"","shapeStyle":{"alpha":1},"textBlock":[{"position":{"w":"w-20","h":"h","x":10,"y":0},"text":"提级督办"}],"anchors":[{"x":"w/2","y":"0"},{"x":"w/2","y":"h"},{"x":"0","y":"h/2"},{"x":"w","y":"h/2"}],"fontStyle":{"bold":true},"title":"流程","dataAttributes":[{"name":"序号","id":"viTTNzQPAd986111","category":"default","type":"number","value":""},{"name":"名称","id":"YOgozgTYMa834769","category":"default","type":"string","value":""},{"name":"所有者","id":"LMllQOxgRv674061","category":"default","type":"string","value":""},{"name":"连接","id":"mdinYhQgtW318812","category":"default","type":"link","value":""},{"name":"便笺","id":"VJNnhbiToh226104","category":"default","type":"string","value":""},{"name":"成本","id":"NUOzKEPSiE585469","category":"default","type":"number","value":""},{"name":"时间","id":"MLHFQrEQvc083133","category":"default","type":"number","value":""},{"name":"部门","id":"OGXQpCoOPI704053","category":"default","type":"string","value":""},{"name":"输入","id":"NutSOqzzwF236935","category":"default","type":"string","value":""},{"name":"输出","id":"LPsBmJbJAZ896662","category":"default","type":"string","value":""},{"name":"风险","id":"CNWOIpFSPU950300","category":"default","type":"string","value":""},{"name":"备注","id":"uSdxTYbWBS975574","category":"default","type":"string","value":""}],"props":{"zindex":76,"w":112,"h":35,"x":453.00262451171875,"y":370.625,"angle":0},"path":[{"actions":[{"x":"0","action":"move","y":"0"},{"x":"w","action":"line","y":"0"},{"x":"w","action":"line","y":"h"},{"x":"0","action":"line","y":"h"},{"action":"close"}]}],"lineStyle":{"lineColor":"97,97,97"},"children":[],"resizeDir":["tl","tr","br","bl"],"name":"process","fillStyle":{"color":"231,235,237","drawType":"none","type":"solid"},"attribute":{"container":false,"rotatable":true,"visible":true,"collapsable":false,"collapsed":false,"linkable":true,"markerOffset":5},"id":"afRrnYYiEz515753","category":"flow","locked":false,"group":""},"YQNeALwjdX841325":{"parent":"","link":"","shapeStyle":{"alpha":1},"textBlock":[{"position":{"w":"w-20","h":"h","x":10,"y":0},"text":"STEP:03
班组首联"}],"anchors":[{"x":"w/2","y":"0"},{"x":"w/2","y":"h"},{"x":"0","y":"h/2"},{"x":"w","y":"h/2"}],"fontStyle":{"bold":true},"title":"流程","dataAttributes":[{"name":"序号","id":"ujcKBRkdcV024683","category":"default","type":"number","value":""},{"name":"名称","id":"fTOpEFPPLL768440","category":"default","type":"string","value":""},{"name":"所有者","id":"KKiVeBwpEh265332","category":"default","type":"string","value":""},{"name":"连接","id":"AoSIOBPXAf674500","category":"default","type":"link","value":""},{"name":"便笺","id":"dxduNfDVTU666994","category":"default","type":"string","value":""},{"name":"成本","id":"JcRoRXJJiZ578095","category":"default","type":"number","value":""},{"name":"时间","id":"thyoXaLvZJ706027","category":"default","type":"number","value":""},{"name":"部门","id":"WCzPRHLewj855219","category":"default","type":"string","value":""},{"name":"输入","id":"PlECQSphzi653399","category":"default","type":"string","value":""},{"name":"输出","id":"XUrMKgHbuN379749","category":"default","type":"string","value":""},{"name":"风险","id":"ySueDJeuVK904044","category":"default","type":"string","value":""},{"name":"备注","id":"cqwxwlxHGC879158","category":"default","type":"string","value":""}],"props":{"zindex":29,"w":100,"h":40,"x":841.5,"y":176,"angle":0},"path":[{"actions":[{"x":"0","action":"move","y":"0"},{"x":"w","action":"line","y":"0"},{"x":"w","action":"line","y":"h"},{"x":"0","action":"line","y":"h"},{"action":"close"}]}],"lineStyle":{"lineColor":"176,227,143"},"children":[],"resizeDir":["tl","tr","br","bl"],"name":"process","fillStyle":{"color":"229,246,218","drawType":"none","type":"solid"},"attribute":{"container":false,"rotatable":true,"visible":true,"collapsable":false,"collapsed":false,"linkable":true,"markerOffset":5},"id":"YQNeALwjdX841325","category":"flow","locked":false,"group":""},"vdHGMpCEva617874":{"parent":"","link":"","shapeStyle":{"alpha":1},"textBlock":[{"position":{"w":"w-20","h":"h","x":10,"y":0},"text":"STEP：09班组回访
"}],"anchors":[{"x":"w/2","y":"0"},{"x":"w/2","y":"h"},{"x":"0","y":"h/2"},{"x":"w","y":"h/2"}],"fontStyle":{"bold":true},"title":"流程","dataAttributes":[{"name":"序号","id":"rwPFKhrOlq600030","category":"default","type":"number","value":""},{"name":"名称","id":"hSQjlUQkkX294119","category":"default","type":"string","value":""},{"name":"所有者","id":"XGsFqWINhr846766","category":"default","type":"string","value":""},{"name":"连接","id":"cAQKkRviqx726709","category":"default","type":"link","value":""},{"name":"便笺","id":"GZrCDIrLUx240233","category":"default","type":"string","value":""},{"name":"成本","id":"hmkbLSOygV504851","category":"default","type":"number","value":""},{"name":"时间","id":"ZyoiUsLxQf530647","category":"default","type":"number","value":""},{"name":"部门","id":"HieLZLwjWP459449","category":"default","type":"string","value":""},{"name":"输入","id":"QZLVnvOexd108254","category":"default","type":"string","value":""},{"name":"输出","id":"AITfBVWtuq585095","category":"default","type":"string","value":""},{"name":"风险","id":"PpPBVJtYDC480110","category":"default","type":"string","value":""},{"name":"备注","id":"sTxAMymYtO585242","category":"default","type":"string","value":""}],"props":{"zindex":49,"w":112,"h":35,"x":1079,"y":563.375,"angle":0},"path":[{"actions":[{"x":"0","action":"move","y":"0"},{"x":"w","action":"line","y":"0"},{"x":"w","action":"line","y":"h"},{"x":"0","action":"line","y":"h"},{"action":"close"}]}],"lineStyle":{"lineColor":"176,227,143"},"children":[],"resizeDir":["tl","tr","br","bl"],"name":"process","fillStyle":{"color":"229,246,218","drawType":"none","type":"solid"},"attribute":{"container":false,"rotatable":true,"visible":true,"collapsable":false,"collapsed":false,"linkable":true,"markerOffset":5},"id":"vdHGMpCEva617874","category":"flow","locked":false,"group":""}},"postPayment":{},"theme":{"page":{"backgroundColor":"transparent"}},"page":{"padding":20,"backgroundColor":"transparent","orientation":"portrait","gridSize":15,"width":2022,"showGrid":true,"lineJumps":false,"height":1190},"version":306,"aiContainers":{},"insertPageOpts":{}}},"meta":{"exportTime":"2026-08-11 18:14:33","member":"","diagramInfo":{"creator":"","created":"2026-08-10 15:47:45","modified":"2026-08-11 17:58:32","title":"服务风险防控-工作流程-V2","category":"flowbase"},"id":"6a798221b89b8d3e2ac402d9","cloneId":"6a79702628ef053174c806fa","type":"ProcessOn Schema File","version":"5.0"}}